The hotel offers a high-class, all-inclusive resort experience and was selected as the world’s best hotel by a world-renowned tour operator, Thomas Cook. Xanadu was built on the inspiration of Kublai Khan’s summer palace and offers a journey back to ancient Roman times with its columned walkways, ancient-style pools and amphitheater.But Xanadu’s most striking feature is its customer service and its commitment to customer satisfaction, which in turn brings customer loyalty to the resort, says Ayşegül Oğuz, who runs public relations for Xanadu. “We see most customers coming back year after year. We have become like a family to our customers. We are on a first name basis with many of our customers,” she told Today’s Zaman. Indeed, over 50 percent of resort clients make their vacation plans through the resort, providing a steady stream of clientele to the hotel. Loyal customers are kept abreast of what is happening at the resort via newsletters distributed by the hotel year-round.Entering the hotel’s lobby, guests feel that the inside keeps the promise that the hotel’s first impression makes. The personnel provide services such as an information desk and room service 24 hours a day. The hotel has four floors, while 12 bungalows fan out from it villa style building, for a total of 420 rooms, all providing enviable views over the turquoise-colored Mediterranean Sea and sumptuous gardens.
The hotel also offers several outdoor and indoor activities that hotel guests can relax and enjoy for the duration of their holiday. The guests can take advantage of a range of activities such as canoeing, snorkeling, basketball, volleyball, archery and a mini football pitch, plus an 18-hole putting green, driving range, and six tennis courts – all of which are included in the price. You can enjoy the beach, pools and outside sports during the day and take part in bowling, darts, billiards, table tennis, Internet, video games, game tables for board games and widescreen TV in the hotel’s main building.
After having a long, fun day, guests can relax by spending time at the hotel’s spa. The Shang-Du Spa takes its name from Kublai Khan’s summer palace. The spa offers a wide range of treatments from Ayurvedic to European and Asian massages, in one of the 10 single treatment rooms. The spa also has a great honeymoon package for newlyweds.
Meeting rooms of different shapes and sizes complete with secretarial and simultaneous translation services make the hotel suitable for business congresses and meetings. Additionally, Xanadu can also arrange catering, entertainment, special events and even weddings replete with a theme and decorations. Xanadu’s wedding coordinator personally advises and assists couples for every step of their ceremony to help organize all the important “details,” from location choice (beach, garden, ballroom) to hair salon/spa appointments. All designed to make a wedding day perfect.
